Payments via the Learning Center are not processed

Incident Report for U.S. Soccer Learning Center

Resolved

This incident has been resolved.
Posted Aug 03, 2020 - 14:22 CDT

Update

We are continuing to monitor for any further issues.
Posted Aug 03, 2020 - 13:45 CDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 03, 2020 - 13:21 CDT

Update

We are continuing to work on a fix for this issue.
Posted Aug 03, 2020 - 12:30 CDT

Update

This issue will also affect refunds. Please do not process refunds until we have posted this incident as resolved.
Posted Aug 03, 2020 - 10:04 CDT

Identified

We have identified the issue causing payment processing failure and are working with our engineers to correct it. Another update will be posted when a fix is deployed.
Posted Aug 03, 2020 - 08:57 CDT

Update

We are continuing to investigate this issue.
Posted Aug 03, 2020 - 08:56 CDT

Investigating

There is currently an issue with payment processing for courses / subscriptions in the Learning Center. We have engaged the appropriate resources on our side, and are actively working to restore functionality.
Posted Aug 03, 2020 - 08:54 CDT
This incident affected: Credit Card Processing.